Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

If your question does not appear below, call 1-800-669-9011 to speak with a graduate course representative.

 

Q.        How do I request a catalog?

A.        Join the Canter mailing list or request to be contacted by a Canter graduate course representative.

Q.        Where is my email confirmation with login instructions?

A.        If you did not receive the email with login instructions for accessing your online course(s), please check your spam or junk folder. Please add the domain @canter.net to your email safe senders list to ensure that you receive Canter communications.

Q.        Teachers in our district need graduate credit for licensure renewal, salary advancement, and master’s electives. How do Canter courses apply?

A.        Many teachers have taken Canter graduate courses and have used the credits for salary advancement, licensure renewal, and electives in master’s degree programs. As with any course, you should always check with your district office and/or state department of education before enrolling.

Q.        How can I get supporting course information to present to my district or program for approval?

A.        Each online course description includes an option to download a course overview. We recommend you use the overview to share with your principal, school district representative, or other individuals. Sample course packages are also available by calling 1-800-669-9011.

Q.        What does the course tuition cover?

A.        Canter tuition is all-inclusive, which means it includes graduate credit as well as all the materials you need to complete the course. For print format courses, this includes a course study guide, DVDs, a course textbook, journal articles, and a course information packet. For online courses, all materials except the course textbook will be provided through the online classroom. Videos will also be provided on DVD as backup to streaming video online.

Q.        I've never taken a distance-learning course. What if I don't like it?

A.        Consider the “No-Risk Registration” option. With No-Risk Registration, you enroll in the course on a trial basis. If after 15 days you're not completely satisfied, call us to withdraw from the course, return the course materials, and receive a full refund.

Q.        Why do I need a study partner?

A.        Research clearly indicates that adults learn best in cooperative groups. Course activities encourage collaboration with your peers and reinforce learning. If you choose a print format course, you will be asked to select a study partner. You may choose a teaching colleague or peer coach. Your study partner is not required to be enrolled in your same Canter course or any Canter course. If you choose an online course, collaboration will take place through online discussion boards.

Q.        If I do not need graduate credit, may I still take a Canter course?

A.        Yes. Canter offers a non-credit, materials-only version of our courses for $245. It is available only in print & DVD format, not online. Coursework is not submitted and no feedback is provided. Please call 1-800-669-9011 to speak with a graduate course representative for more details.

Q.        Are both PCs and Macs compatible with your online course format?

A.        Yes, you may use either a PC or a Mac for Canter courses in the online format. If you use a Mac, you will need to use the Mozilla Firefox web browser instead of Safari. You will also need Microsoft Word® to compose your written work.

Q.        What do I do if I have additional questions?

A.        If you have general questions about registering for a course, course prices, or special discounts, please contact us. If you have questions about the coursework, course content, grades, or transcripts, please call a Canter graduate course representative at 1-800-669-9011.

Q.        Can I take a course if I'm not located in the United States?

A.        Yes, many students have taken advantage of our self-paced format to study outside of the United States. You may incur an additional UPS International shipment fee, since all Canter courses (in both the print & DVD and online formats) include course materials, such as a textbook and DVDs. Please contact us at inquiry@canter.net so that we can verify the shipment costs and your international address format. There is no extra shipping charge when mailing to an APO/FPO address.